Home MTN Nigeria How To Use Call (Waiting, Holding, Divert) On MTN Network

How To Use Call (Waiting, Holding, Divert) On MTN Network

This post is created to guide all users via the latest and old method in using the option of call waiting, call holding and how to divert a call. You may be in need of this setup for any purpose. If you are a regular reader of this blog, you must know we have done justice to How To use Call Barring on your MTN SIMcard.

Today, we are talking about call divert, call holding, and call waiting in full details. Read on as I guide you through with understandable tips.

If you are called by someone while you are still on another call, your device or the network you are using will notify you to choose to answer the call. When you choose to answer it, the first call will be on hold (call holding and call waiting). When this happens, you can shuffle between the two calls. That’s what it implies to use the option of call holding and call waiting.

Talking About Call Divert Option

With this option, you can divert any call to another number or to your voicemail, if you wish not to answer the phone call.

How To Get Call Waiting, Call Holding And Call Divert work on Your Mobile Device

Before this feature can take effect, your device must support the function. And if it does, then you are good to go. The function is automatically available to all MTN subscribers or users.

MTN call divert settings
MTN call divert settings

How To Use Call Holding and Call Waiting?

Receiving two phone calls

To opt into the function while making call, if you receive a call as you are already talking to the first caller, press the green button of your phone to answer the new incoming call, as this effect makes your line to automatically swap to the new call. When done pressing the green button, the first caller remains on hold or waiting, till you finish the second call.

Switching between calls

In order to switch between calls, just on your device’s screen, as you are still on call, keeping the other caller waiting, just press the button that shows where the other call is, and the switching will take effect immediately.

Making a second call

Here, while speaking on one call, you can place the call on hold and then make another call altogether.

How To Speak To Both callers At Same Time?

If you wish to speak to two to three callers or even more, while making call, then you need to activate what is called Conference Calling. The option is there on your screen while making call. Select the option and make your conference call.

How To Set Up or Use Call Divert Function?

  • You can do this by consulting your phone’s call divert settings, you can locate that in your phone settings >> Call settings >> and then Call divert.


You can call MTN service provider for such service call at 180

How To Divert Calls To VoiceMail

  • To divert a number directly to voicemail, dial this number this way; +278314 plus the last 9 digits of your phone number from your phone.

How do I divert calls to another number?

To divert call to another number, see the below table;

Call divert on all network
Call divert on MTN Nigeria

For Unanswered call

  • Dial **61*(number diverting to)# to activate.
  • To cancel the service, dial ##61# on your phone.

When cellphone is off

  • Dial **62*(number diverting to)# to activate service.
  • To cancel service dial ##62#

When your phone is busy and you don’t want disturbance

  • Dial **67*(number diverting to)# to activate.
  • To deactivate the service, just dial ##67#

Unconditional divert

  • Dial **21*(number diverting to)# to activate.
  • Deactivate or cancel the service by dialing ##21#

How To Deactivate or Cancel All Diverts call Services On Your Phone Number?

  • To Cancel or deactivate all diverts calls, just dial this code ##002# and all divert call services will be cancelled.


Cost Price of Call Waiting and Call Holding

  • Monthly subscription: R9.99
  • Connection fee: As per details of connection
  • Second SIM: As per the contract
  • Data SIM: As per Internet package plus additional charges

How much is Call Divert?

  • Subscription for Call Divert to VoiceMail: FREE OF CHARGE
  • Divert calls to another number: subject to rate charges as per your MTN subscription.

I believe by now you must have grasped something good out of this post. Do well to share to friends.

Got any question or contribution? kindly use the comment box below.